Refund policy

 

30-Day Happiness Guarantee

We want you to be happy with your AQUATEE order. If something isn't right, contact us within 30 days of delivery and we'll do our best to make it right.

If your item arrives damaged, defective, misprinted, or different from what you ordered, we'll arrange a replacement or refund at no cost to you.

Ordered the wrong size or simply changed your mind? Get in touch with us. Because every shirt is made to order, we can't guarantee a refund or replacement in these cases, but we'll always look at the circumstances and do what we reasonably can to help.

How to Request Help

Email support@aquatee.shop with:

• Your order number

• A brief description of the problem

• A photo if the item is damaged, defective, misprinted, or incorrect

Returns

Please don't send anything back unless we ask you to.

Because our shirts are made to order, we usually don't require items to be returned. Contact us first and we'll let you know the best way to resolve the issue. Items returned without contacting us first may not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can arrange a replacement or refund.

Refunds

If we issue a refund, it will be returned to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Questions? You can always reach us at support@aquatee.shop.